- Ideal for hybrid work
Hybrid workers needing an affordable solution to connect at home and in the office, truckers and commercial drivers needing a noise canceling mic for in cab communication on the road. - Audio quality
Callers hear you, not your surroundings, with a noise canceling dual mic with Acoustic Fence technology to block out background noise in a flexible microphone boom - Compatibility
Move around freely with up to 50 m/164 ft of Bluetooth wireless range (with included BT700 USB Adapter). Connect to a computer via BT700 Bluetooth adapter, Bluetooth connection on supported laptops, or mobile via Bluetooth 5.2. - Flexible, convenient and versatile
Online light indicator to let others know when you are on a call. Use as a wireless headset with up to 24 hours of talk time, or as a corded headset with USB headset mode with audio over USB. - Comfort
Designed for comfort with an adjustable, enhanced padded headband and memory foam ear cushions. - Stereo wearing style
Stereo lightweight headset designed to multitask. Enjoy all day wearing thanks to a comfortable and adjustable padded headband. - Integration
Bring up Microsoft Teams instantly thanks to the full native Teams experience with a dedicated Teams button on the headset.
-40%
Poly – formerly Plantronics – Voyager 4320 Wireless Noise Cancelling Stereo Headset with mic – Black
$76.00 Save:$51.00(40%)
Available in stock
Description
Additional information
| Weight | 0.35 lbs |
|---|---|
| Dimensions | 2 × 6 × 7 in |
| On/Off Switch | Yes |
| True Wireless | No |
| Sound Isolating | Yes |
| Battery Capacity | 350 milliampere hours |
| Fast Charging | Up to 10 hours listening time after 15 mins of charge |
| Built-In Microphone | Yes |
| Battery Life | 47 hours |
| Wireless Connectivity | Bluetooth |
| Connection Type | Wireless |
| Manufacturer's Warranty - Labor | 2 years limited |
| Manufacturer's Warranty - Parts | 2 year limited |
| Rechargeable | Yes |
| Model Number | Voyager 4320 |
| Adjustable Headband | Yes |
| Battery Charge Time | 1.6 hours |
| Color Category | Black |
| Headphone Fit | On-Ear |
| Product Depth | 2 inches |
| Carrying Case | Yes |
| Charging Accessory Included | Cable |
| Microphone Features | Noise cancelling |
| Controls | Call |
| Product Width | 6 inches |
| Product Name | formerly Plantronics – Voyager 4320 Wireless Noise Cancelling Stereo Headset with mic |
| Product Weight | 0.35 pounds |
| Charging Interface(s) | USB Type A |
| Brand | Poly |
| Product Height | 7 inches |
| Color | Black |
| Bluetooth Version | 5.2 |
| UPC | 017229179158 |
Reviews (50)
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teasten –
I’ve been using the Poly Voyager 4320C all day in the office and sharing my thoughts, but first:
In the box
– Plantronics/Poly Voyager 4320 UC Headset
– USB A to USB C cable (for charging, but also as a wired headset)
– USB A receiver/connection dongle
– USB C to USB A converter (for the receiver)
– very nice carry bag (thanks for including)
IMPORTANT: there’s free Poly Lens software you can download for macOS and Windows. I recommend you download this as there were software updates for both the USB dongle and the headset out of the box – not sure what the ‘fix’ does, but important to know. You don’t need to install the software for the Voyager to work, so if you buying this for work use but they don’t let you install software, you can still use it out of the box.
The audio quality is very clear, these do not have active noise cancellation, but they do a decent job of blocking ambient background noise. The microphone is noise canceling, and I had no complaints when on a call that I must be in a noisy office.
I use Teams, which is both mandatory in my office and which the Voyager 4320UC is ‘certified’ for – not sure what that means? But this is where I think the features of the Poly 4320UC could be better. The headset is designed to be worn with the boom mic on the right. While it can be worn the other way, and the boom mic swings a full 180, the L/R printed on the earcups and the mute button on the boom mic are a constant reminder you should only wear this in one direction. My personal view is a work headset should be reversible for left/right handed users, etc.
On the subject of the mute button, this is the only way to mute your calls – you can’t swing the microphone up to mute. It’s a feature that’s lacking and common on other headsets. As a personal preference, I prefer muting my putting the microphone “up”, it’s a good reminder your microphone is muted. Poly do change the color of the LED on the dongle when you’re muted (blue=connected, red=mute) but if your running a USB hub to power pother peripherals e.g. keyboard, mouse, camera, etc. you may completely miss that visual cue.
Comfort wise, I had no ear ache/pain after wearing all day. Some other headsets tend to make my ears feel “crushed” after a full day. The band that goes over your head is also very well padded. Kudos Poly on making a comfortable headset. But there’s some weird oversights. The boom mic, while flexibile, is designed in a way that both the base (the bit nearest the earcups) and the mic graze the headset arms when you move it. It’s not a deal breaker, just feels like a lack of attention to detail in the design process.
In terms of portability, they headset is lightweight and the bag means it’s easy to throw into a backpack. The headset doesn’t fold or anything similar – a bit of a miss as comparable headsets do fold. Makes me anxious that it may get snapped in my backpack, plus it takes up more room than is needed. I do like that it has large physical on/off switch, hard to make a mistake with a proper switch. Kudos for a smart decision here.
The big question though is what’s my final verdict? Overall I think the Poly Voyager UC 4320 is a good not great headset. It’s a good work headset, which is how I will use it. It is comfortable all day which is a positive. I do wish you could lift the boom mic to mute (instead of pressing a button) but that’s a personal preference and that it was fully reversible. After much though, I’m going to give this a 4, because being fair, what frustrates me might not frustrate all users (I’m left handed) and the audio clarity and comfort is great.
Bren –
When it comes to headsets used for work from home and remote calls, what comes to mind often for individuals is the quality of the microphone and the ease of setup and use of the headset itself. This headset possesses all of those qualities in spades, but what I did not expect here for a pair of on-ear headphones is such excellent audio quality! The audio quality here for music is actually worthy of many higher-end headsets I have tried and reviewed!
The actual set up was easy. I have this paired with my phone for remote calls via Bluetooth, and that setup was as easy as accessing my Bluetooth settings and pushing up on the hardwired Bluetooth/power button on the headset for 2 seconds and seeing the prompting for the “Poly V4320 Series” pop-up. The headset also comes with a USB-A dongle in order to employ a 2.4ghz connection to your PC if that is your preferred connection method. Included in the packaging is a USB-A to USB-C adapter though if I need to hook it into a USB-C port. You can also run this headset wired utilizing the included USB cable directly into your PC! That is excellent in terms of versatility.
The headset itself is built in a very high-quality fashion. I enjoy the softness of the ear-pads on my ears, while the plush headband also keeps the headset from feeling like it is pinching my head with long use.
I have had excellent feedback from callers about the audio quality of this mic. It does indeed seem to live up to its marketed features of eliminating background noise. When I am not using the mic, it easily flips up and out of the way and automatically mutes.
Altogether, I am thrilled with this headset! I think you are definitely going to want to check it out if you are on calls or in zoom meetings a lot, and this headset also is custom tailored to work extremely well with Microsoft Teams! This is great as this appears to be growing more and more in the remote work business sector. Thanks for reading and I hope this review helps give you confidence in your purchase!
JorgeST –
This bluetooth headset is a must have for all home offices. This headset checks all boxes most specifically in 3 areas. Portability, range and sound. The portability of this was a key aspect when using this item, a few questions I was looking at were: Can I easily grab and go with this headset? Does it come with an adequate traveling case? The answer to both of these questions is yes. The headset is not flimsy and gives me no second guessing whether or not its able to stand an occasional bump. It also comes with a travel case, with a built in mini pocket for the USB adapter. Next, the range is said to span up to 160+ feet, I was able to keep signal anywhere in my home which was very important to me. I did not want to be locked in one or two rooms when listening in on calls, but rather able to roam free.. The last category that I valued was the sound, and with built in noise canceling capability and crisp audio flowing through the comfy earphones I was as happy as could be. Some of the previous headphones I have used seemed muffled or too high pitched, not these.
All in all, due to its portability, range and sound quality I recommend this headset as a home office must to all of those who work from home… or even in the office!!
MnstrMike –
I had high expectations for the clarity of voice and audio on calls both via phone and pc. What I wasn’t expecting was great audio for other content too! Truly impressed by the versatility of this headset. I did not try with gaming which would be a great blend of both types of content, not going to say it will immerse you in the audio like a dedicated set but if you need to watch the budget the 4320C’s could definitely play multiple roles for your needs. I love that it has the ability to dock and charge even though that is an added expense.
There is one caveat with this unit and that comes down to the speaker coverings…they are not breathable. Which translates into sweaty/moist ear. After 30 minutes of use it is very noticeable, so longer sessions I can only imagine. Taking a two minute break every 30 minutes may be possible depending on your work needs, but if the meeting is going to be longer than that, then you may need to slide one side off at a time and give rest.
I docked two stars for this because that feels like some heavy oversight considering the intended use for the product and possible long term viability of the material used. The material is definitely soft, so at least no scratchiness too with the humidity build up.
I can still recommend them as the audio and call/mic quality is great, but just know the ear issue.
MikeJ –
I have used multiple Poly/Plantronics headsets over the years and they have always been quality, while providing a great value for web meetings and day-to-day work environments. I sometimes swap out my work headset for a gaming headset, but the Poly models are definitely more professional looking overall. Setup on this model was a breeze, as Windows automatically recognized the USB adapter and installed the necessary basic drivers. I did install the full Poly software suite and was able to update firmware on both the headset and the USB receiver without any issues. Sound quality is crystal clear for voice calls. Audio is just ok for music or youtube, but since these are a chat/communications focused headset, that is to be expected. I have not had any problems using this headset in Teams calls, and everyone can always hear my voice clearly. I do like the speed at which the headset turns on and connects since I typically only use my headset while receiving an incoming call. Sometimes bluetooth or other wireless audio devices take a handful of seconds to connect and pass audio to it, but these are ready for a call in 2-3 seconds. Overall I highly recommend this Poly headset for all of your online communication needs.
Josh76 –
Now that most of my sales calls are happening over Zoom, I was curious to try this new headset from Poly. I am going into my office more and more and grew tired of using a wired headset along with Airpods for my iPhone. I’ve tried using Airpods on my Windows PC and iPhone at the same time, but it’s not as seamless as I’d like. Plantronics is a brand I’ve known for years so I was excited to try these.
The included instructions were easy to go through and the headset was a breeze to set up on my laptop and my phone. The controls are simple enough, pause/play music, receive/end calls, volume +/- and a dedicated Teams button. The Teams button was wonky at first but after a Windows restart, it worked perfectly fine.
The sound for music and videos is outstanding. They’re pretty good at cutting out background noise, but I wish there was a transparency mode as well. I’m told I sound crystal clear on the other end and that the mic does a great job of focusing on my voice. I would have liked these a little better if the mic was muted when lifted up, but it does have an easy to access mute button on the mic boom.
The range on this headset is outstanding, I like to get up and move around a lot and I never lose signal with these. I might look to try the mono option as I prefer to keep one ear open when speaking.
AsiaLovely1 –
I work from home 5-6 days a week, with the exception of one day a month I go in office. My company has provided high quality wired headsets from Plantronics everyday, that also pair with Teams, which is our preferred virtual meeting platform. I’m in meetings everyday, all day, and sometimes need to be able to move around and about. Enter the Voyager 4320 Wireless headset to save the day!
Setup was very easy. All I had to really do was plug in the USB to my work laptop, wait for the software to download, and switch the headset on. The voice is clear, crisp and easy to understand and will let you know when it is paired, and ready to use. I had no compatibility issues, or paring issues.
The Teams button allows you to be able to answer calls with just a touch of a button on the unit. The mute functions and everything you need is located on the headset itself which gives me the flexibility to move about when I am not on camera. No wires! A must, and a plus.
The sound quality is great through the headset, everyone said my sound quality is crisp and clear, I’ve used this for an entire shift and it is very comfortable on the ear and not sweaty at all. It provides noice canceling quality. The overall feel and quality is high, and it even comes with a carrying case with a little pocket for you to be able to carry the USB and not lose it! I am thrilled as a working professional from home to be able to have this high quality of a headset, that allows me to not be tied down to my laptop constantly, and even walk around on my in office days. You will not be disappointed.
BostonBru –
I’ve really enjoyed this headset. It has enough battery that my 6 – 9 hours of conference calls can be handled without a problem with an overnight charge. I can also stream music when not on calls without worrying that I will have to switch mic’s/speakers in the middle of a call. I primarily use this with the USB-A dongle. That wireless dongle can work in a Mac if you have a USB-A to USB-C adapter (included), which I used, or with the included hardwire (eww!). I like the dongle so that I can use the headset with both personal and work laptops as well as my wife’s laptop without worrying about the number of paired devices — just plug and play!
I have also paired this using bluetooth to my phone. The headset supports being simultaneously connected to computer and bluetooth with mixed results — if I get a call on my phone the headset doesn’t always move back over to get computer audio after word. When this happens I have to turn the headset off and on in order to get the computer back to happy.
My biggest NIT is that I have a relatively small house, and if I go more than a room and half away from a connected device the headset starts to lose connection: this is more like 25 feet, not 50 meters! If you’re some kinda extreme zoom caller who is trying to do BMX tricks on your backyard halfpipe while on the call this is probably not the right headset for you. I say NIT because most of us will be happy to stay with 25 feet of our laptop or phone while we use the device, but it feels a touch ridiculous that the advertised range is so far away from actual.
wase4711 –
Although I’ve used other Plantronics single ear headsets before, and used Polycom speaker phones in conference rooms in my past working life when situated in an office, I did not know that Plantronics acquired Polycom in 2018 in order to create a leader in voice and video collaboration technology.
However, the experience of living through a global pandemic and working exclusively from home made the use of a comfortable headset for daily video conference calls a must. My requirements were to find a headset that did not produce ear fatigue like in ear buds and had all day comfort. I want to be able to participate in Teams calls, answer my cell phone, and listen to music without having to switch back and forth between different types of headsets. The Voyager 4320 UC meets all of those requirements superbly.
To start at the beginning, the packaging is pretty sturdy to prevent any shipment crushes. Besides the headset itself, the box includes a USB-C charging cable, a BT700 USB Adapter (which has been paired to the headset at the factory) and a soft carrying case.
The Voyager 4320 UC is a product that enhances productivity by connecting to both a desktop and a mobile device simultaneously via multi point technology (up to eight devices can be paired to it). Bluetooth is v5.2 The Bluetooth range is a generous 164 feet (50 meters) thanks to the custom USB adapter. The adapter is paired to the headset at the factory, but you can re-pair it if you need to.
It is strongly recommended to use the supplied Bluetooth adapter rather than relying on the personal computer’s Bluetooth to achieve this kind of range. There’s a light on the dongle to display status: flashing red and blue indicates pairing, solid blue means the headset is connected, flashing blue indicates on a call, solid red indicates mute is on, and flashing purple shows that streaming media is coming from the computer. . The USB-C Charging cable is 4.9 foot (1.5 meters) long. I did not test it using Zoom, but did find it easy to use with Microsoft Teams
Although multipoint technology is becoming more prevalent with in ear headphones, it’s satisfying to see it being brought to this type of headset and is easy to configure.
There are status lights on the headset to indicate to people around you (whether still at home or back in an office)
The flexible boom mic is attached to the right ear cup; you can flip the headset around and swing it over if you prefer your mic on the left.
The weight of the headset is .35 lbs (162 g). I normally experience ear fatigue when using in ear buds all day long, so this is a good solution to the work from home situation.
The head band and both ear cups are well padded, although the headset felt a bit tight the first few days of use. I didn’t have any problems with wearing glasses while wearing the headset, which is good to know if you do wear glasses while working. The head band can be adjusted to accommodate varying head sizes.
The headset has about an 80% charge in the box so you can begin to use it immediately. The battery life is supplied by a 350 mAH lithium ion. Although it’s rated at 24 hours wireless talk time (listening time is 47 hours), you can plug in the charging cable and use it as a wired device if you don’t have time to charge it. It’s rated at 1.6 hours for a full charge, and you can get 10 hours of listening time after a 15 minute charge. Standby time is up to 50 days.
The box contains a Quick Start card with a QR code that links to the online manual from your phone. The card itself shows a view of the manual controls as well as how to quickly connect to a computer and to pair it with your mobile device.
I downloaded the Poly Lens desk app for a Windows PC (MAC app version is also available) to allow for customization, since it’s not intuitive for adjusting the voice audio for phone calls in order to hear my own voice through the headset. I had to read the manual online to get it to work the way I wanted. The box contains a printed manual, but the print but it’s so much easier to read it on line. The Lens app will also indicate battery status.
I don’t normally use Siri, Google Assistant or Cortana, but you can designate one of these as your default voice assistant if you use them.
There are two mics in the boom, and something called Acoustic Fence technology that creates a virtual fence around you for major noise reduction. People listening to me on calls commented on how clear and crisp my voice sounded for a Bluetooth headset. They did not hear any room noises (like a dog barking or garbage trucks going by the house) so the fence must be doing its job pretty well.
When not on calls, the sound is excellent for listening to music during the day. I was pleasantly surprised how high quality the sound is and is comparable to higher priced music headphones. The lows and the mids seem well balanced.
The headset itself has easy to use physical controls are call answer/end, mute, volume +/-, power on/off/pairing. When not on a call and connected to a desktop computer you can tap the TEAMS button to view the TEAMS app (TEAMS app on the phone is not supported)
Overall, this takes a little bit of getting used to compared to other types of in ear headphones. In ear buds don’t always interact seamlessly with TEAMS on the desktop, or other soft phone technology. Since Plantronics has always been superior for this type of use, they make it easy to use once you get everything set up properly. Being able to effortlessly switch between listening to music, participating in TEAMS call, and answering cell phone calls makes working from home a breeze.
liko –
I’ve used a wired Polycom headset for years and it’s gotten me through the past 3 years of working from home. We’ve recently adopted kittens and they found the cord to my headset to be a fantastic toy. I wanted to try the wireless version of that same headset, and somehow it’s even better than the wired one! It’s very slightly heavier than the wired headset, but the sound quality is the same – and this one has playback in ear of your voice so that you’re not speaking too loudly in the room for others to hear you. I’m a pretty loud typer, but people I’m in meetings with have not complained about my typing since using this headset. I credit the noise canceling that is built in for that.
I have a personal Windows PC that I tried this headset with first, and I used its built-in Bluetooth to connect the headset. I found that I could only use it as a microphone and headset for chat apps (I tested with Discord), and it would not playback the audio from the game I was playing. This is where the USB dongle comes in. Adding that in and using it fixed that issue right away. However, when I connected this natively to my Macbook Pro, it worked without the dongle for all audio needs. I find myself leaving the headset on all day as it’s light enough and soft enough to not become irritating. The battery life is as advertised – I tend to be able to go two days before having to charge (and that’s only based on my paranoia rather than the device running out by then). I’ve added some pictures because the microphone is attached to the right earpiece and not the left – I think it’s possibly mirrored on the product page. It’s just something to get used to but doesn’t really get in the way.
TheStigenator –
You’d think after 2+ years of working from home, I would have long jumped to the premium wireless headsets. I have been using a wired headset for all my Teams calls, but no longer. I’ve missed out on the flexibility of a wireless headset.
I have used polycom VoIP phones and conference spyders and know they make a quality product. This headset is right up there with the rest of the product line. The eco-friendly packaging includes a carry case, a pre-paired bluetooth dongle, the headset, charge cables, and some instructions. The first time charge on this headset took about an hour and that lasted me about 3 days before I needed to recharge it, that was with mixed listening and conference use.
How comfortable is it? Well, I did not take it off to readjust for my weekly 8 hour meeting. The weight of the headset is very well balanced, and you hardly feel it on your head. The pressure on your earlobes can be adjusted by adjusting the headband, but I found it was snug and not too hard on my ears. The soft touch materials on-ear headset feels right at home, with perfect pressure on your ears without feeling the fatigue.
The audio quality is amazing, detailed highs and sufficient lows to make a full range well balanced experience. The dual noise canceling microphone is a pleasure to use and is clear on the recording. Not having a wire tether meant I found I enjoyed listening to my music on my off hours as a bluetooth headphone. The combination fo the weight, build quality and sound quality makes this a very useable day-to-day headset that wont leave you fatigued.
The headset can be used several ways. The pre-paired bluetooth dongle makes syncing up this headset real easy. Plug in the USB dongle and turn on the headset, and you are ready to go. The headset also allows bluetooth pairing, and you may connect to a second device (a phone or computer) by setting the headset in pairing mode. Should you run out of battery, plugging in the included USB A/C to C cable will allow you to use the headset in tether mode as a wired headset and still allow for charging. Sadly the pictogram instructions provided in the quick start guide was a bit lacking in detail, so if you are lost like I was, you have to look up the online manual. The headset is Microsoft Teams certified, and the moment it was plugged into a USB port with the pre-paired dongle, the teams certification pops up. This allows you to engage teams by pressing the button in the center.
The only downside for me on this headset is that the headset microphone is on the right. While it is flexible enough to be placed on your left ear and rotated into position, the headset has no way of flipping the left and right channels. For Teams and Zoom meetings this won’t matter, but for music you would want to keep the right channel on the right ear. I also found it annoying that everytime I muted the microphone in Teams or Zoom, the device would say “Mute” and “Unmute” in spoken words.
In conclusion, get one of these if you are working from home on a regular basis or need a headset for work. It is well worth it, and frankly I don’t know why I did not get this earlier.
CPWoody –
I recently broke my previous headset on a trip and needed a replacement that would survive a busy day of Teams calls and be very comfortable to wear. My corporate laptop is a Mac and is software restricted so I also needed something that would work right out of the box without a lot of configuration.
The Plantronics Poly Voyager is UC certified and should worj right out of the box with teams. The device comes with a Bluetooth USB dongle for those who need it, but is capable of being paired without it. This ended up being an important distinction, as i didn’t figure out until after I ran into some installation challenges because I’d plugged in the dongle and paired the Bluetooth directly. This caused the computer (and me) to be confused and was easily resolved by unplugging the dongle.
The reason i take off a star has nothing to do with battery performance, comfort, or sound quality. It has everything to do with the lack of a real setup guide. Since i can’t install their software and probably many other corporate users can’t either, there should at least be a setup diagram of that doesn’t consist of three pictures that imply all will work immediately with no further programs.
Will you love the comfort and the battery performance? Without a doubt. I’d buy it again and so should you.
Ludlow –
I used to use a headset when I worked in a bullpen environment in an office. I currently work from home and just decided to switch to a headset so my wife and son can’t hear me on the speakerphone at all times, and so I can stop calling in to Zoom and other teleconference meetings.
I’ve got to say, the sound quality that comes out of these headphones far exceeds what I could have ever expected compared to my previous Poly and Plantronics experience. These things are almost like wearing base boosting, noise cancelling headphones. When I’m not using the soft phone on my laptop or on a video conference I’m streaming music on them in the background or watching YouTube videos during lunch and WOW it’s like listening on high quality top dollar headphones.
When I’m using them for their primary purpose however, (work) I’ve been told that the sound quality on the other end of my calls and video conferences is outstanding and they’re really impressed that the sound is coming from this headset. I’ve even given the brand/model to some of my co-workers and they’re going to buy some because they’re so impressed.
I would highly recommend these.
D1maddog1 –
This is BY FAR the best headset I’ve ever used! Zoom or Teams; my iPhone or my PC. It works perfectly. We’ve all spent the last 2.5 years working at home and in the office; I wish I had this headset the entire time. Seems like a lot to say, but the Voyager 4320 is really just that good.
I use Teams extensively for work, as well as Zoom for online collaborative team projects. Whatever platform I use, my calls are crystal clear, with no dropped calls and no garbled sound; pretty amazing actually. The USB dongle is wonderful, and there is no pairing; it works in seconds on my PC.
I wear these for 8+ hours sometimes, with remaining battery at the end of the day. The ear cushions feel like a buttery kid leather, and are amazingly comfortable even with 8 hours of use. The boom microphone is constantly adjustable, instead of having pre-set ‘clicks’. The boom mic also has a prominant mute button, so there is no searching for it if you need to quickly go on mute during a meeting.
The Voyager 4320 paired flawlessly with my iPhone 11 PRO, and equally well with my iPhone 14 PRO. The same result as with my PC; crystal clear stereo sound with no dropped calls. Pairing was easy, with no errors.
The construction is very solid. It comes with a soft black drawstring bag for storage and transport; a small pocket with hook-and-loop closure is thoughtfully placed at the top of the bag for storage of the USB dongle. The ear cups have ‘L’ & ‘R’ incorporated into them as small perforations in the leather so the cups are comfortable.
The app is extremely functional and useful for the adjustment of settings, like choices for button functions and lights, and even has a ‘Find My Headset’ feature. Hands down, the best headset I’ve ever used!
Motorpenguin –
These headphones connected easily by bluetooth and by the dongle. The range that I could move away from my computer was really good — I’m on a three floor townhome and it didn’t cut out from the 3rd floor until I reach the first (garage)…and then re-connected when I stepped outside to set the trash out.
I had to find just the right spot on top of my head for comfort, but was able to find a spot (the band is cushioned a little). The ear pieces are fine – my left ear gets a little sore if I’m in (online) meetings quite a bit, so I have to move it forward some, but that’s no different than other on ear headphones.
The headset does a good job quieting noise and the microphone does a good job cancelling surrounding sound – before my computer connected to my headset she could hear my husband talking on his online meeting and when I connected the headset, she couldn’t hear him talking.
These are easy to charge and have held a charge well all week. I’ve been in 9+ hours of meetings since I started using them this week and haven’t gotten a notice that they’re low yet. I do turn them off in between meetings.
The one little drawback is that I wish the dongle had a spot to store it in the headset itself. It comes with a bag to carry the headset, cable, and dongle. Otherwise, I’m happy with these: good sound, good mic, and wireless with good range.
skylord –
I just received my Plantronics Poly Voyager 4320 wireless headset. These are great! I work from home and use Teams all day long. I love how seamlessly the connected into my laptop and work with teams. I don’t have to wear them all day long, my sound still comes through my speakers but once my Teams rings in or I have meeting that is starting I slide them onto my head and amazing sound comes through! They are incredible intuitive, and actually comfortable to wear. The noise cancellation is just right, not too much, but enough that it is very noticeable. While testing these out I asked several people how I sounded and everyone said it was really clear. There’s no cutting out or losing sound. There’s a mute button on the microphone wand that is awesome! Love that I have that there – especially considering I can get up and walk around with these, so if I have to mute I don’t have to rush back to my laptop to hit the mute button. Talk time has been good, I leave them on through out the day and battery level has taken 3 days to dip into the red zone. The accompanying app is great, sends me reminders to take breaks and drink water, something I unfortunately do need to be reminded to do. This is a great headset, especially for Teams. If you are in the market these are great, I highly recommend.
Sweatingbull –
• Noise cancellation is descent, yet music from a phone thats a few feet away can be heard slightly. •Mic does sound excellent from a few recordings ive done. • For comfort my ears do get tired eventually after a few hours so i move them to the side to rest my ears. •In range I got about 50ft with a few walls in between before signal begins to drop. •Battery seems very good yet headset probably uses some sort of sleep mode to preserve battery because not all notifications will come in if there is no audio. Overall i expected more but this headset will do just fine for working from home. Helps me allot to detach from my desk and not miss any calls.
CMCMom29 –
I have been working on the phone, in various forms, for the last 20 years. The brand of choice for headsets were always Plantronics (now known as Poly). Currently, I use a Voyager 5200 series, which is a monaural earbud-type headset that hooks around my ear.
Usually, I prefer the type that fits in your ear rather than the headband style. I have found that the headband typically will give me headaches, and I wasn’t a fan of earmuffs. However, I was looking for something with a longer range than my current headset that could also be a backup if necessary. The last time I had to replace my unit, I had to use a video game headset and the results…weren’t great.
There’s not much in the box. A Quick Start guide, a charging cable with USB to USB-C adapter, the headset, the dongle, and a carrying case with a cinch. The cable can also be used to turn the headset into a wired headset if needed.
I went to the Poly website to find the full-size copy of the manual. There was a video there introducing the unit, which I watched. I found, to my dismay, that this model offers a headset charging stand that was NOT included in the box.
I went online to look for the stand shown in the video. I found the stand at only a few outlets, one a major office supply retailer. Their price was approximately $109. I also found another stand that might work to charge it (no added features) at another online retailer for approximately $40. The Poly site only carried the more expensive version. If something like that is important to you, be prepared to pay for the accessory on top of the cost of the headset.
Poly offers an “app” for your computer to control additional features. The app is not yet available for phones. I downloaded the software without issue.
I used the dongle to connect to my computer. You can also use Bluetooth on your computer or phone if you wish. It was Plug-and-Play, easy to setup.
The Poly app allowed for software updates for the headset. It also tells you the remaining battery life.
The software also has features to encourage health and wellness. You can have it remind you to drink water, or to look away from your screen, or even reminders to get up from your desk.
It offers ambient noise (Gentle Ocean, Babbling Brook, or Mountain Ranch – all water sounds) to play in your headset while doing heads down work, trying to drown out office noise, or for relaxation. I found these to be distracting, as I work at home where it’s already quiet. I could see these being beneficial in an open floor plan office.
Each earmuff is labeled – L for left, R for Right. I like this – it’s easy to read, rather than try to read a tiny icon, printed on the headband.
What I’m not crazy about is that the mic is on the right side. I prefer my mic on the left – it’s what I’m used to. You cannot move the mic to the left side. I could reverse the unit to have the mic on my left (it has nearly a 180-degree movement) but then the R muff is on my left ear, which defeats the purpose.
The earmuff covers are a vinyl-type wipeable material. One thing I noticed is that they make my ears SWEAT. After a couple hours of wear, the muffs had condensation and was partially covered by makeup. They wiped clean easily.
The headband is comfortable. It’s not as heavy as other headsets I’ve used. I still don’t like the sound coming through the muff that is ON my ear versus the bud IN my ear. This is not a fault, just a personal preference.
I was able to walk to my coffeemaker to the other side of the house without the connection dropping, which is what I wanted.
It’s a good headset for working on the phone.
Saitzev –
I’ve now been using this headset for 4 or 5 days now at my workplace. I really enjoy being wireless and not tethered to my desk. I can get up and move around while on calls with my users.
The audio quality on this thing is astounding. I truly was blown away. I didn’t expect the sound to be near as full as it is. Even given the price, I would think the focus would be on clarity and connection, but there’s a ton of bass in these, which in downtime between calls I’ll listen to music and these are fantastic for bass centric music.
Call quality is great as well. Everyone sounds fantastic in Teams. We use Avaya, which has it’s own quirks and issues, but callers have had no issues hearing me unless it’s an issue on their end. Hearing callers is much better than my wired Poly headset.
As for the features, the Poly app is easy to use and setup. The headset did need a firmware update but I was able to use it without updating initially. The mute button is in a good place, I do wish it was a little further down the boom but it works great. The volume controls are easy to use as well. The answer button sadly doesn’t work with our version of Avaya so I wasn’t able to test it. We will be switching to Genesys later this year so I’ll be able to utilize it there.
For battery life, I can use it over 3 or 4 days without needing to charge it and that’s with it connected for 6-8 hours a day. Constant talk time I imagine I’d need to charge every other day.
I would definitely recommend this regardless of it being as costly as it is since it’s certified to work with multiple VOIP & Softphone products. I plan on getting as much use out of this headset as possible.
ITJim –
For my job, a high quality, reliable headset is part of my dress code. I am on the phone between four to eight hours a day. I moved to work from home several years ago and was given a wireless Plantronics headset for my home office. The Plantronics headset is still running like a champ five years later. Except the battery can no longer operate the headset for more than four hours before requiring charging. My choices were to buy a new battery, if I could find one, or replace the headset. I chose to go with the Voyager 4320 UC mostly because the styling and the headset controls were very similar to my original Plantronics headset. And so far, I feel like I made a great choice.
First, the headset is lightweight and very comfortable. The headband is made up of several parts. The band is a combination of plastic sleeves, metal, and a vinyl wrapped cushion. The plastic sleeves contain armatures that extend and retract to fit a head size up to about 9” in diameter. The armatures are notched so they will stay put when set. The ear cups can move about 5 to 10 degrees off axis in every direction, and the mic boom is flexible enough to allow almost any position you find it the most comfortable for use. The attention to detail regarding comfort and adjustability is really first class in my opinion. Probably the best I have used, for business, in my 20+ year career.
So how do the Voyager 4320 UC sound? They sound excellent! My primary use is Microsoft Teams. MS Teams calls were clear and without disruption on my end. The headset will not magically make someone with a junk connection sound any better or clear up any static. But, it also did not change the way anyone sounded.
Poly reports that the microphone employs a technology they call an Acoustic Fence. Essentially, this feature filters out background sounds like people talking or making other bothersome noises in the background while you are trying to conduct a meeting. The background noise for my environment includes random road noise, breathing (yes, this is an actual concern), and typical work from home noises such as TV, talking, and radio. Now, I did not go as far as flush a toilet, cook lunch, or wash my hands while un-muted. Those are sometimes referred to as “career ending” moves and not something I am going to risk for a review. But feel free to give it a try if you want. I did ask several times how I sounded. I was told that my voice was strong and clear. What more can I ask for?
The controls are on the right ear cup. The vinyl covers on the ear cups have an R and L cut out with a red background for easy identification. If you are using the Voyager just for phone calls and conferencing, then there is no reason to worry about which ear cup is for which ear. It’s all mono. The right ear has volume controls, a Phone/MS Teams button, and a combination Power/Bluetooth pairing switch. The volume buttons are essentially a giant, round rocker switch tactile plus and minus symbols. The MS Teams/phone button is a separate button and is dead center on the right ear cup. The MS Teams/Phone button also has tactile symbols on the surface for easy identification.
Mute is a little red button at the base of the mic boom. The headset will give you an audible warning if you try speaking while muted during a MS Teams meeting. The mic boom will also rotate 270 Degrees around the right ear allowing you to wear the headset with the mic boom on the left or right. This maximizes comfort and customization.
The included dongle is small, has an indicator light, and was instantly identified and configured by Windows 10 when I plugged it into my work computer. Pairing the heads with the dongle was instantaneous. Windows also set the headset up as the default sound and recording device. Finally, MS Teams found the headset and set up the Voyager as the preferred recording and listening device. The light on the dongle is green when transmitting and red when on mute. I also have a wireless dongle for my mouse in the USB port next to the dongle for the Voyager 4320 UC. Zero issues with this configuration.
So, what don’t I like about the Voyager 4320 UC? First, I do not totally understand the Microsoft Team’s button. There is a 50/50 chance that pressing the button will bring up the Join Meeting screen in teams if the Outlooks provides the pop-up reminder. If there are competing meetings (like no one reading this review has ever been double or triple booked) then the Teams button does nothing. The button works with incoming calls. Then, so does lowering my mic boom from straight up to its normal listening position. This button may be more useful when leverage with a cell phone or office phone. I just have not found any good use for it.
Second, the integrated verbal and non-verbal prompts can get loud if you are not careful. For whatever reason, the prompts do not move in lockstep with the call volume. For example, I may have the meeting volume turned down to a comfortable level but the beep when pressing the mute button blows out my ears. I found that the only way to adjust the volume is to disconnect from wireless and then use the volume buttons on the right ear to adjust the Voyager’s prompts to something comfortable. It can be done. But it was a bit of a guessing game to figure this out.
Finally, I wish the headset shipped with the matching cradle. Poly sells several matching cradles so I can always go buy one. The Voyager 4320 UC does ship with a USB A to USB C cable for charging from either the USB port on my computer or from a separate USB equipped power supply. I also have a headset stand that I use for my gaming headset. I have since repurposed it hold the Voyager. The good news is that the headset will hold a charge for a few days of usage. So, inconvenient yes, but the long battery life offsets this a bit.
Final thoughts: I am really liking this new headset. It checks all my boxes. There are some minor issues that are relatively easy to work around. The speakers and headband are comfortable. Transmitting and receiving are crystal clear. I can adjust the headband to pretty much any position I need to. And the Voyager 4320 UC screams quality. Transmission quality is excellent. The headset is so light that I often forget that it is hanging around my neck when not in use. I highly recommend giving these a try.
tvoLAD –
The look and feel of the headphones is good. They sit comfortably on your head and are not heavy on your head or ears. The ear coverings are pretty soft too. The speakers are good and the person on the other end will be able to hear you loud and clear with you speaking in a medium – medium high tone. The best part of these headphones is the mute button which will help you take calls on the go which is very convenient. There is no necessity to sit in front of the system to mute/unmute yourself.
However, the headphones get disconnected often on their own and you need to replug the USB dongle and adjust the settings for them to start working again. So far it has not happened in the middle of calls but there have been instances of this occurring while switching calls or when the set has been turned off for a couple of hours. There have also been instances where the device gets disconnected once the call ends and we need to turn it off and on again before the next call/meeting starts.
Also the volume needs to be at a full 100% to listen to the other person talk loud and clear.
Overall, they are not a great hit, but an acceptable device.
Billy –
Decent audio quality. Keeps disconnecting while im on calls. Very embarassing when im in meetings and it disconnects. I tried all the troubleshooting tecniques i could find. Returning the headphones today.
YuryM –
Its Bluetooth connectivity works terrible. I tried different devices, I updated its firmware, it did not help, still a mess, have to turn bluetooth off on one device to be able to restore connection. Disconnected all the time
Also sometimes headphone voice says it’s fully charged but red light blinking and I have to put it on charge.
Mike –
I had high hopes for these headphones as I spend a good amount of my day in Microsoft Teams Calls, however I was utterly disappointed with the performance of these headphones. The call answer/end button rarely worked, when I reached out to support they directed to install the Plantronic Hub on top of the Poly Lens I already had installed, the call answer/end worked for a day after that. Mute/unmute was completely unreliable, I would often unmute in a meeting to speak only and the headphones would get stuck in a cycle of unmuting and muting again so I couldn’t speak. I more or less was nervous after this happening over multiple days that I couldn’t trust if the mute/unmute would even work. On top of all of this, I couldn’t hear Teams notification sounds unless I was in an active call. After a few days of attempting to troubleshoot I ended up retiring the device. I recommend skipping these if you are looking for wirelsss Teams certified headphones.
BigMike –
Best headset I have found. I work from home and used 5 days a week. The noise canceling is great. Also being wireless is fantastic!!!
Jonathan –
This is basically working from home in style. The money does not matter at this point. This is a flex. These are out of everyone’s budget. Are we going to buy? OF COURSE! Its Plantronics! Its a Call Center Rep’s way of flexing Gucci.
MorganM –
The price isn’t bad but I wish you could turn the sound up higher. Oftentimes, I hear the people around me more than my clients on the phone. It’s good for the price but I would prefer a little more noise canceling.
BradleyM –
Great headset to use when working remotely. Cancels out all background noise so you can remain focused on your virtual meetings.
Dev2 –
It works great! I am able to answwer my works calls and sm happy with the product.
StarR –
These headphones work well. I can hear well and can be heard when I speak. Only downside is the fit on my head shifts a lot during prolonged use.
JamesonG –
The sound quality on these are the worst I’ve had when it comes to head sets. (This is only my 3rd pair in 6 years.) I’ve used logitech prior to this one. I spent extra money thinking these would be awesome.
The sound echoes– like someone is far away and in a echoey room. Or like the person is on speaker — it’s very weird and awful. Not only that, but every time I go on mute, the head set speaks to tell me I’m muted which is really distracting when I’m in a meeting and have to mute/ unmute frequently.
For on-ear headphones, they’re heavier than anticipated and block out a lot of noise — which I don’t like. I like to be able to hear what’s going on in my house which is why I like on-ear headphones. Some may like that, but it doesn’t work for me.
Bummer that I have to now take a trip to the store to return a purchase I really thought would work out due to the amount of money I spent.
Javier –
Excellent product, and great quality. It has a long range to get the signal when walking in my home. Very comfortable, too.
LaurieD –
This is JUST what my husband wanted! Sound is clear on both ends, and he can use it all day without any battery/charging issues. This is a great headset for those on the phone a lot of the day!
TamiO –
They work great, the range is great, but heavier than they appear.
Betty –
Good headset for work, hear others clearly during conference calls.
JenniferT –
I love these headphones, as does my team!! They cancel noise very well, last forever before I have to recharge the , sound great, and they are very comfortable to wear. I plan on replacing all my headphones with tgese
GarlandTX –
These are really great headphones. I know they’re pricey, but the sound quality is great, and the battery life is fantastic. I use them working from home several days a week, don’t have to charge every day, and then when it does need to charge, gets back to 100% pretty quickly.
The only improvement they could make would be to build a slot into them to hold the USB antenna that you plug into your computer
Nora –
Easy to use and set up. Sound quality is excellent.
user552398 –
So far drops calls while on the phone with customers. Will be trying to return.
PatriciaP –
Good product can hear great. Battery life is excellent
user189700 –
Works good. Easy to connect to. Clear to here and talk.
SylvesterA –
Very good quality product nice sounds, very clear sounds i like it.
IvetJ –
I work from home doing sales over the phone. I hate being tied down to my desk so I purchased these. So far I am loving them, the only thing I don’t love so much about them if that when I conference a call it beeps continuously in my ear. Ive tried to fix it but I end up having to turn the device on and off. I also have the issue of my mic not being muted unless i have cisco audio settings open. Can be frustrating but over all really enjoying them so far.
Unknown –
Superb headphone for remote working environment, Love it!
GuillermoG –
Great we have a 7 month old. And allows me to work while I have him
Josh –
Great for work from home jobs. ANC is nice, drowns my dogs out.
Malinda0508 –
These have been a lifesaver! Now I am able to walk around the house and work at the same time instead of being strapped to my desk! I have great sound and my clients hear me perfectly. This was a great purchase!
Darbfred –
Received as a gift when my wired earbuds died. The sound is good as is the comfort and fit on my ears.
The headset itself is solid but bulky. It stays put as long as I’m sitting still. Moving around or slightly leaning forward or back causes the headset to fall off my head.
It is used mostly for computer/table/phone audio/video and does the job fine for that. I have noticed the pause button does not work for all of my connected devices.
I have used it only for a test phone call and that works well. I have not yet answered a call while wearing them.
It is not needed for employment purposes so I have not learned or used any applicable features.
It comes with a charging cable, Bluetooth dongle and polyester drawstring carrying bag. The cable works, I have not tried the Bluetooth dongle, and the polyester bag is definitely a quality feature. Though the bag appears to be constructed okay, the drawstring loosens easily. Depending on how the device is stored, the bag might open and slip off while inside a backpack. And the bag does nothing to protect the headset in the event it is dropped. If a carrying bag or case is an important accessory for you, you’ll want to purchase something to replace the included bag.
I packed them in my carry on for a recent cruise. I used a small backpack and the headset takes up a lot of space. I only used them on the plane and once to replace earplugs during a nap! No sound, just used to cover my ears and that was fine. Never used them on the ship we I did not have a Wifi or data plan for watching videos or listening to music. The next time I fly/cruise I will pack my small ear buds to save space and weight.
Unknown –
I am able to use this sround my whole house without having any issues. Highly recommend
Clau –
The batterey life time is about 8 hrs really, I work in a call center. They fit confortable.