Monogram – 28.8 Cu. Ft. Side-by-Side Built-In Refrigerator with Dispenser – Stainless Steel

Customer Reviews (15)

1. 

   NoHandles – August 20, 2020

   Rated 1 out of 5

   My fridge was just delivered today so I can’t speak for the performance yet. My bad review is based on the fact that the handles for this fridge are sold separately. It is absurd that handles would be an add-on item for a fridge at this price point. Expect to pay another $250 (pre-tax) for door handles. Very disappointed in GE for doing this. The last model included handles with the price. I would have purchased something else but all my other appliances are Monogram and the fridge I was replacing was a Monogram. I did not want to deal with the cut out being different for a different brand. Just writing this review to warn others about the additional cost for this fridge.

2. 

   Diane – September 18, 2020

   Rated 4 out of 5

   This refrigerator replace my 21 year old GE Monagram built in refrigerator.

3. 

   Sand – October 17, 2020

   Rated 1 out of 5

   The water dispenser started leaking first day ownership and after a week of ownership it was making a annoying high-pitched noise when the refrigerator was running. The stainless steel had imperfections, burn mark in a corner of the door. Freezer section Lighting needs to be improved, when the food is in the freezer the light is block and you can’t see what’s in the freezer. I’m not sure why $11,000 refrigerator side by side would have these imperfections? why does it cost so much compared to a normal refrigerator side-by-side? We had to return the refrigerator and go with something else. Best Buy was amazing through this whole process and appreciate all there help and amazing service.

4. 

   refrigerator – December 4, 2020

   Rated 3 out of 5

   got fool by the dimension, told by best buy salesman and by the they company best buy send to my house for measurement the refrigerator hight 84 inches . the company who installed the refrigerator they are not professional and they rushed to finish the job with ruining my cabinet. and never answer their telephone and nothing but liars

5. 

   LindaH – August 13, 2021

   Rated 5 out of 5

   We call it The Vault. Nothing like a huge fridge that you can see everything inside. I couldn’t be happier with it and love G E Minogram service. This is my 3rd one.

6. 

   ckmartinez – September 22, 2021

   Rated 5 out of 5

   Nice, solid side by side refrigerator/freezer for the money. Has worked perfectly from day one!

7. 

   MaryC – January 23, 2022

   Rated 5 out of 5

   Love the refrigerator. The quality is excellent and the look is awesome.

8. 

   Nofrigyet – January 28, 2022

   Rated 2 out of 5

   We bought this 12/26/21 and it is expected in May 2022

9. 

   FlyingPuck – April 22, 2022

   Rated 4 out of 5

   A beautiful stainless steel built-in refrigerator loaded with features and thoughtful details. Admittedly, it would have been nicer if there weren’t such supply chain issues (bought it in August, and was installed in March), but there was nothing that could be done about that.

10. 

    KC59 – April 23, 2022

    Rated 5 out of 5

    Replacing the same fridge that was 20 years old. Great product for us.

11. 

    MamaJenn – September 14, 2022

    Rated 1 out of 5

    The fridge looks great in the space. Fridge keeps things cold… but in all reality the looks are deceiving and the shallow design doesn’t even allow for you to put a large pizza box in the fridge. Forget having a catering platter stored in there. Yes, you can see all the food in your fridge but that is because there is no way to put things behind each other. You have to order and pay for door handles separately which is ridiculous and adds about $350 more to the bill.
    Dealing with installation has been a nightmare. Scratches and dings on the fridge, on my brand new tile floor from second installation people trying to get the fridge into place. The measurements online don’t mention they need only 47.5 inches in width and they won’t install without those measurement to hold to warranty. This was told to me from the third appointment installers.
    So very disappointed in this experience.

12. 

    LVJS – November 5, 2022

    Rated 1 out of 5

    Awful Product. The Dispenser has been dripping since day one. GE and Best buy have been no help at all to get this resolved.

13. 

    SajamND – July 7, 2023

    Rated 5 out of 5

    Beautiful fridge…love how it fits our kitchen.

    You do have to buy the handles separately.

14. 

    JonathanM – November 24, 2023

    Rated 1 out of 5

    I am utterly dismayed by the appalling incompetence and misleading information provided by Best Buy throughout my recent purchase experience. As a customer who spent a substantial $13,000 on a refrigerator, I expected a level of service that was nothing short of exemplary. Regrettably, Best Buy failed catastrophically on multiple fronts, leaving me utterly dissatisfied.

    My ordeal began with the initial confirmation at the Best Buy store, where I explicitly inquired about the inclusion of door handles for the refrigerator I intended to purchase. To my dismay, despite assuring me on at least five separate occasions that the handles were part of the package, it was shockingly revealed that they are not included. This level of misinformation from the in-store representatives is nothing short of unacceptable, especially when dealing with a purchase of this magnitude.

    After enduring a torturous wait of three weeks for the delivery, which was rescheduled due to Best Buy’s inexplicable cancellation without any prior notice, I was informed that the door handles I was assured of obtaining would take an additional three weeks to be available. This logistical mess could have been somewhat tolerable if the representatives were knowledgeable and forthcoming with accurate information.

    The frustration deepened when I contacted Best Buy’s customer service seeking clarification, only to be met with the revelation that the product description shown to the representatives explicitly states in bold letters, “Door handles purchased separately,” a fact that was never disclosed to me during my multiple in-store confirmations. This egregious oversight has cost me not only time but also the additional 10% cash-back benefit I could have availed myself of with the Best Buy card, which I am now unjustly denied due to this misinformation.

    To add insult to injury, the only available option for me to obtain the handles is a 30-minute journey to a distant store for delivery in three weeks, as my local store had an extended delivery timeframe, and home delivery carried an exorbitant additional fee of $100. Such a convoluted and impractical process for an essential component of the purchase is simply preposterous and an absolute inconvenience.

    In conclusion, the disarray surrounding this purchase has left me deeply disappointed and frustrated with Best Buy’s abysmal customer service, misleading information, and lack of accountability. A transaction of this scale should have been accompanied by a seamless and hassle-free experience, yet Best Buy’s incompetence has marred what should have been a straightforward process. This entire debacle has severely tarnished my perception of Best Buy as a reliable retailer and has certainly eroded any willingness to recommend their services to others.

15. 

    Bill112823 – November 28, 2023

    Rated 1 out of 5

    Issues

    • 2 ice makers replaced Summer 2020
    • November 2022 Evaporator fan is making excessive noise and fails. Evaporator fan motor replaced
    • January 2023 Evaporator fan is making excessive noise and fails. Evaporator fan motor replaced.
    o Told that there is a 6 month warranty on parts but only 1 month on labor – no charge
    • March 2023 Freezer door seal replaced (after service call concerning excessive evaporator fan noise)
    • June 11, 2023 Evaporator fan motor is making excessive noise and fails. Evaporator fan motor replaced June 16, 2023. Service Tech had to order a new motor, 5 day delivery, causing all contents in refrigerator to spoil.
    o Told an Appliance Representative would reach out to discuss our situation, nobody ever did.
    • November 11, 2023 Refrigerator making excessive noise service tech scheduled. Fan noise precludes fan motor failure.
    o Told that there is no warranty on repairs made at no charge but a 5 year warranty on repairs made if there is a charge – Charged $355
    o Assigned an Appliance Representative to review our problems. After reviewing and no contact with us, he stated that the unit is repaired and case is closed.
    There are 11 reviews on Monogram web site with similar problems. Our issues are not fixed but 2 – 5 months away from another motor repair.