- Noise Cancellation
Keep the focus on your voice, not the background noise with a three microphone steerable array for echo and noise reduction. - Full duplex audio
Let people talk simultaneously for natural conversations without missing a word with full duplex audio. - Multi functional
Get more done and get in the groove. Portable speakerphone, portable charger and high-performance music speaker all in one. - Clairity on every call
Enjoy more clarity on every call thanks to the bass reflex system with dual passive radiators for natural voice and deep bass. - Work on the go all day long.
It goes as long as you do with up to 20 hours of battery life. - Portable design
Take it with you wherever you go. It’s slim, sleek and modern, and comes with its own carrying case and lanyard. - Multi connectivity
Works with computers with Bluetooth or USB cable(included) and with smartphones and tablets via Bluetooth v5.1. Supports Bluetooth profiles A2DP, AVRCP, HFP, HSP and BLE. - User interface features
Touch sensitive user controls for call/answer and end, mute, volume, and a programmable function button. Push button user controls for power on and off and Bluetooth pairing.
-36%
Poly – formerly Plantronics – Sync 20 Personal USB/Bluetooth Smart Speakerphone with Noise and Echo Reduction
$58.00 Save:$31.00(36%)
Available in stock
Description
Additional information
| Weight | 12.7 lbs |
|---|---|
| Dimensions | 3.7 × 7.2 × 1.3 in |
| Handsets Included | No |
| Product Weight | 12.7 ounces |
| Noise Canceling | Yes |
| Call Waiting | No |
| Flash Function | No |
| Speakerphone | Yes |
| Mute Function | Yes |
| Maximum Microphone Pickup Range | 7 feet |
| Remote Access | No |
| Manufacturer's Warranty - Parts | 2 year limited |
| Color Category | Gray |
| Backlit Keypad | Yes |
| Connectivity | Cordless |
| Product Depth | 3.7 inches |
| Volume Control | Yes |
| Model Number | 2-221457-099 |
| Bluetooth Enabled | Yes |
| Number of Programmable Buttons | 1 |
| Product Height | 1.3 inches |
| Product Name | formerly Plantronics – Sync 20 Personal USB/Bluetooth Smart Speakerphone with Noise and Echo Reduction |
| Call Recording | No |
| Manufacturer's Warranty - Labor | 2 year limited |
| Brand | Poly |
| Caller ID | No |
| Intercom | No |
| Expandable | No |
| Product Width | 7.2 inches |
| UPC | 017229191068 |
Reviews (35)
No products in the cart. 
ammcb –
I have searched for a long time to find a speaker phone to connect with my iPhone to use for work. All others had a glitchy delay with the blue tooth. The Poly Sync 20 connects to your computer via a USB cable or Blue Tooth. Easy to connect and link with phones. The blue tooth connectivity went extremely well and was easy. I connected it to my computer and did a team’s call and connectivity was as simple as plugging it in my laptop and I was up and running. It offers USB-A and comes with a USB-A to USB-C adapter. Even comes with a case in the event you want to take this with you on the go. There is another USB port on it so you can charge your phone while you use it. There is an apk for your phone and you can make customizations. The Poly Sync 20 has a battery pack so it can be charged and used on the go. As I stated before, I have owned many other devices like this before and they always disappointed. The Poly Sync 20 met every expectation, voice quality was great and there was no lag when you start speaking.
Mukman –
This Plantronics Sync 20 BT/USB personal speakerphone a fantastic device.
First of all, the quality is excellent, and the features and sound quality are just what I needed.
This is a portable speaker, portable charger, and portable speaker all in one device. (Up to 20 hrs. of battery life)
It has a self-contained USB cord (Nice length I might add), or Bluetooth connection options.
It comes with a lanyard a storage case and USB A to USB C adaptor for those with no USB A option. (Like my laptop), unfortunately, there is no onboard storage for this adaptor.
Super easy set up. My set up was plug and play for my work computer using the USB, then I also connect my cell phone using the Bluetooth connection to listen to music. It seamlessly switches between the two. The music quality is quite good for the size of the speaker. I am impressed.
During a call the sound is great for both me and the caller. Could not ask for better.
Top buttons (and comments):
-Rocket Button – Touch the Rocket Button is a Play /Pause button by default. This button is programmable if you download Poly App. Options; Redial (Mobile only), VPA (Voice Assistant), Clear Trusted Device List, Status, Hold/Resume call. I left it as default (Play/Resume) and with no music connection it provides status of device with 1 touch.
-TEAMS Button – I love the dedicated Teams Purple button. Simply touch this anytime and it pulls open your Microsoft Teams software. So convenient for me as a daily Microsoft Team user. Note, this button only worked with USB connection to my computer. Did not work for USB to my Android, or any Bluetooth connection.
-Volume + and –
-Mute
-Phone – Answer / End calls
–Side of unit – you have a Bluetooth pairing button and USB connection. This USB is to Charge your connected devices.
The Poly App you can download to your computer offers the following:
In-app customization for personal device settings
Built-in notices for software availability
Stay healthy at your desk with gentle wellness reminders
I have used the software to update the device software and change the volume alert from a tone to voice. So when I reach Max or Min volume you get an audible voice indicating this.
They state on the website that the mobile app is coming soon, but I noticed my Plantronics Hub App does recognize the device and sees all the device settings.
This is truly an All-in-One device for people on the go and a great addition to your home office.
This is hands down the best speakerphone style device I have used to date.
Highly recommend.
Ace254687 –
The Poly Sync 20 speakerphone is kind of a tossup, and it comes down to your personal preference weather you would like it or not.
The design of the speakerphone is different from others I’ve seen before…The bottom looks like it’s made out of a PVC plastic housing, and the top has a cloth speaker fabric with a strip of plastic that houses the touch controls. There is a light bar that separates the cloth from the plastic on the front of the speaker. The touch controls are rather odd with a spaceship button instead of a play/pause symbol, granted this button can be customized to your choosing through the dedicated PLT HUB app. The problem with not having a dedicated play/pause button is when playing music, you can’t use it to skip and rewind tracks. There is also a Microsoft Teams button if you use Teams. The USB-A cable is built-in to the bottom of the speaker, which is used for charging. They include a USB-A to USB-C adapter for most modern devices. Lastly, a nice carrying case that has a small slot for storing the adapter is included.
The Speakerphone can also function as a power bank to charge any device with a USB-A cable. It also works as a Bluetooth speaker for listening to shows or music. To get the most out of the speaker, there is a free app called the PLT HUB, this lets you change settings on the speaker such as the function of the spaceship button, toggle HD voice on/off and updates the firmware. This speakerphone is also compatible with Siri and Google assist.
As for how well the speakerphone sounds…I tried the speakerphone out in two different ways; the first I used it as a conference speakerphone and then I tried it as a Bluetooth speaker for music. The speakerphone has some decent sound to it. It has good lows and highs, but the problem is it doesn’t get very loud. When using it as a speakerphone for a call, the vol had to be at max just to hear it comfortably, anything lower than ¾ and I couldn’t hear anything. On the other end of the call, the recipient was able to hear me very clearly. When I used this as a Bluetooth speaker for music, I was fairly disappointed with the vol level. While the sound was good vocals sounded clear and bass was deep, the vol level does not get very high.
Overall, I think there are many good aspects to it, like the built-in USB charging cable, the carrying case, and HD clear audio. Although there are also a few things I don’t like about it. For instance, the spaceship button (this makes no sense to me), the plastic housing at the bottom I think makes it look kind of cheap, but mostly it’s the volume level the volume doesn’t get nearly loud enough for me. For that reason, I wouldn’t recommend this speakerphone.
KMed –
I sometimes work from home and wanted to try a device that would allow me to attend conference calls without wearing my headphones or headset. The Plantronics/Poly Sync 20 seemed like the perfect little device that would let me do that and be portable enough to stuff in my backpack for when I’m on the road and need a speakerphone. I’ll give you my overall thoughts first and then a more broken-down review in case you don’t want to read it all.
Overall Impressions:
The Sync 20 is a fantastically portable little speakerphone that will allow you to hold your conference calls without having something on your head or in your ear. The microphone is very clear and manages to capture voices distinctly and well while using noise canceling effectively to minimize sounds other than human voices. It has Teams integration which I was not able to test but worked great with my WebEx conference calls. Being able to use the Sync 20 wirelessly and without needing a power source is convenient as is being able to charge your phone with the unit while doing so. The only complaint I have is that the volume output is rather low and a large group of people would be hard-pressed to hear it in a larger room. Playing music on the device was not a horrible experience, but isn’t going to replace a dedicated Bluetooth speaker. If your expectations for this unit are for it to be a portable and well-performing speakerphone, then you won’t be disappointed.
Why not just use a regular Bluetooth speaker you ask? Well, the Sync 20 advertised itself as having multiple microphones that would allow for either a single person or group of people to be able to use the speakerphone at the same time, whereas where most other Bluetooth speakers are really more designed for music than much of anything else.
I went ahead and connected it via Bluetooth to my iPhone 12 and succeeded in installing the Plantronics Hub from the app store. Shortly after the installation, I was prompted for a firmware update that took about 10 minutes to complete. I had no issues connecting the device to my wife’s Android phone as well. Connecting the device to my MacBook was also seamless, allowing me to just choose it as both the speaker and microphone in the MacOS settings.
Whether you’re using this wirelessly paired with your phone or wired up to your laptop as a speakerphone, the Sync 20 does the job quite well. The only downside to the little unit is its volume output. The unit is also advertised as a high-performance audio speaker, but I can assure you that you won’t be DJing any parties with the Sync 20. It just doesn’t get very loud and I can’t see it being used in a large room with multiple people very well, but in a smaller setting or a home office, this unit is more than adequate. Battery life also seems to be very decent as I was able to use the device for the entire day with still a half charge left. Buttons are easily located and allow you to mute yourself very easily in case you’re needing to sneeze or make fun of someone on a call.
AllAboutTech –
Verdict. The Plantronics Sync 20 mic/speaker system is an excellent piece of professional kit. It is small yet versatile, powerful, and extremely convenient for conference calls from a Bluetooth-capable cell phone or video calls from a laptop. It raises normal amateur conferencing to professional quality audio for conference calling.
First Impression. The Plantronics Sync speaker arrived in a very nice carrying case, which can be used to keep the dust off your speaker when not in use, but most importantly, so that you can travel with it with more confidence. The speaker looks very nice. It has prominent volume, mute, and answer/hang-up buttons on the top, and buttons for power and Bluetooth connection on the side. The cable for charging and for corded setup is integrated on the underside of the speaker, and can be unspooled for more range if needed. Also included is an adapter to convert USB-A to USB-C, and a lanyard. By the way, the case actually has a small pocket for the adapter… nice!
Setup. The Bluetooth setup with a smart phone was very easy, and as expected: hold the Bluetooth button until the speaker is ready for pairing, then connect to Plantronics Sync from your phone’s Bluetooth menu. The corded connection actually took a little longer to activate. After using the adapter to connect the speaker to a computer with a USB-C connector, I couldn’t get the sound and mic to work. I checked the computer settings and realized that I had to select the Plantronics Sync for sound and for speaker on the computer. Once I did this, I could use the Plantronics Sync for excellent audio during a video conference call.
Features. The Plantronics Sync speaker features multiple microphones to isolate the voices you want to hear and minimize ambient noise. Voice clarity on conference calling is excellent. The speaker also features 20 hours of battery life, and has a dedicated charging port to charge a smart phone on the go. The speaker is also dust and water resistant. In addition to being a great conferencing speaker, the Plantronics Sync speaker can also serve as a normal music speaker that performs well. The sound is full and balanced, but it’s worth noting that the speaker doesn’t get very loud for music. I think that’s a good thing though, because I wouldn’t want to compromise the conference quality because I played music too loud and blew out the speakers.
Using the speaker. There are things you didn’t know you needed until you try them. We were previously content just using a phone on speaker for conference calls, or using the built-in mic/speakers on a computer. Once I started using the Plantronics Sync 20 mic/speaker system, I realized how much better conference calling could be. The speaker makes it easier to communicate with others, which can make an enormous difference when pitching clients. It’s light to carry, quick to setup, and easy to use. We really love it!
Things I love:
– Sleek-looking speaker
– Easy to use button
– Integrated cord with a spooling area under the speaker
– Very nice travel case
– USB-A to USB-C adapter included
– The travel case has a small pocket to store the adapter
– Excellent microphone performance, and great speaker sound
– Great overall package for high-quality conferencing
– It can charge a smart phone!
Things I don’t love:
– A plug adapter is not included. This is not a significant issue for me, but buyers should be prepared to use a plug adapter they already own, or charge the speaker using a computer.
Overall, this is a very compelling mic/speaker package for excellent conferencing in the office and on the go. It offers connection versatility through Bluetooth, USB-A, and USB-C (with the adapter). Performance and call quality is excellent, and far surpasses using a smart phone on speaker, or using the built-in mic and speaker on a computer. This a speaker we will use daily at the office and while traveling for any conference-calling needs.
KKCNIck –
When I first unboxed this I was unsure what value it would offer. Setup was pretty simple. Just hold the Bluetooth button on the side until you hear pairing. Then you add under settings/Bluetooth in Windows or IOS. After connection I was prompted to download Plantronics Hub. This allowed me to push a firmware update and see how this thing works. I was also able to set what the Rocketship button does. In my case I chose Play/Pause. You can also launch a voice assistant or redial if your use case warrants it. After that I used it for the day making calls and playing music in the background. I heard the caller well and and they heard me just as well as when I had the phone to my ear. This added some more versatitly to my setup as I can now have just this and my cell phone and make work calls when I am working remote but also can jam to some tunes when I am not on a call. All of this while sitting at my desk vs a headset which just cuts all the sound around me out. Now I did have issues when I wanted to take a call and my dog was barking. The caller heard it pretty clear so the noise cancelling is still better on a dedicated headset. Also the music on this was pretty good. As good as a pair of computer speakers and better than my iPhone/laptops speakers but that is about it. Ultimately the price is sort of high for the value but it is pretty useful if you work in a hybrid environment.
HomeOfficeUser –
I’ve had the Poly Sync 20 in my home office for about a year now – and I absolutely love it. I am now getting this unit for my cabin, so that I no longer have to travel with this unit.
The Sync 20 has an incredible-sounding speaker and the voice quality via the speaker is great as well (many of my colleagues have this same device in their home office, so I regularly hear others using this device). I am on this device 3 to 4 hours per day on average.
I also like the ability to touch the mute button on the device (versus clicking the Teams app, Zoom app, etc.). And I like the ability to touch another button to drop the call.
I have this unit connected to my mobile phone via Bluetooth, so it is super convenient to take a cell phone call via Bluetooth on minute and then take a Teams or Zoom call the next minute via USB connection to my laptop. Hands-free all the way!
While I don’t use this unit for music, it would certainly do in a pinch.
All in all, I highly recommend this unit – it is a must for my home office.
Emmanuel –
New to the brand Plantronics and so I went in with no expectations from this speaker, but I am glad to share that to my surprise, the sound transmitted from this from the meetings to music or just playing videos on my computer has been great. I had another Bluetooth speaker connected to my PC prior to getting this and I already posted that speaker for sale. I am going to keep this one as my PC speaker and obviously use it for the Teams/Zoom calls. I work from home on most days, so I have at least one meeting every day, and I have been satisfied with my use of this product for the last couple of weeks. Additionally, the built quality and box presentation speaks good from this company. Again, I had never used their products, but it definitely doesn’t feel like you are buying a cheap speaker. No issues with Bluetooth connectivity, but I personally leave it plugged in with the provided USB cable because that’s my preference. I highly recommend this product if you are looking for some speakers for your PC that you can use for music, entertainment, and business meetings. It checks the boxes for me!
TechGuru –
Working for a technology company as a software engineering manager and spending most of my time on online Team/Skype meetings, this little device is a life saver for work meetings with great audio without the background noise and echo.
Had used different mobile adapter from leading competitor but was looking for one that can be portable that can also use as a Bluetooth speaker to listen music when not working and this one checked all the list and very pleased with the purchase.
What is in the box: Travel/Carry case, Speakerphone, User manual, lanyard, USB-A to USB-C adapter and user manual.
Poly Speakerphone is a flat rectangular shaped with curved edges, measuring 1.3 in x 3.7in x7.2in. It has compact design that got a wraparound USB-A cable (rolls underneath the device) to plug in to the laptop (plug and play) or for device charging. It connects wirelessly to laptop or smartphone devices via Bluetooth V5.1 or directly with the USB cable.
Its slim and portable (weighs 360grams) with its stunning mesh cloth design and is compatible with Windows or Mac OS and has great UI features. On the front it has got touch sensitive controls for call/ answer, Mute, Volume +/-, Programmable function button for Teams only. On the side there are push buttons for power on/off, Bluetooth pairing and a USB port that can be used as power bank to charge mobile phones as required. It has got highly visible status light bar that give visual representation of the status like mute or call active.
Call quality on Zoom or online meetings are crystal clear without any echo or background noise. Great battery life of around 20 hours on a single charge when used for meetings. It takes roughly 4 hours to charge fully from zero percent to 100% battery. This device is compatible with most popular voice platforms like zoom, google meet, zoom, skype, google voice, Avaya, cisco and many more.
It also supports various Bluetooth profiles like A2DP, HFP, BLE, HFP, AVRCP and has got three microphone steerable array for great pickup range (up to 7 ft). This device reduces echo cancellation and background noise so that the other person on the online meeting is not distracted with background noise when working from home where kids tend to disturb sometimes.
Setup connection is simple plug and play. No drivers are required. Tested with music from smartphone and the audio is loud and better that smartphone speakers.
Travel case pouch is soft and attractive with its elastic enclosure that lets you carry the device in ease during travel and takes very little space.
Overall, very happy with this device and highly recommend for conference calls if you are looking for clear audio communication on your online meetings and for quick all-in-one connectivity.
Idoc –
The Plantronics sync 20 BT/USB Personal speakerphone I a compact device that allows quality duplex communication using a Bluetooth connection to a smartphone or other communication device like a tablet or PC. The device has a permanently attached USB A charging cord that tucks neatly under the bottom. A full charge takes about 4hours and will give you up to 20 hours of use. The Sync 20 is certified for most communications apps like Microsoft Teams, Zoom and many others. The speakerphone has touch controls on the front for volume, mute, Bluetooth pairing and a light bar that is green while a call is active or incoming or blue when it is powered on. There is a programable button with a rocket icon that can be programed with Play/pause. Redial, VPA?, Hold/resume call, status check or clear trusted devices. There is also a dedicated Microsoft Teams button.
Sound quality is outstanding from both the speakers while listening and from the mic. You can easily walk around a home office space and carry on a normal conversation. Plantronics has an app for Android, IOS, Windows and Mac called the Plantronics Hub this allows you to manage your connection, battery levels, change voice prompt language and update your firmware.
Just as an aside you can also use the Sync 20 as a Bluetooth speaker to play music when not using it to make calls.
The Sync 20 comes with it’s own carrying case, it is a convenient size (1.3 x 3.7 x 7.2 in) to pack in your computer bag or backpack making it a great accessory for someone who travels and needs to set up a remote office on the go. I found it easy to use and will use it daily.
techsta –
From the time I opened he package, I was impressed with the look and feel of this portable speaker.
I has a solid feel to the construction and very thoughtful placement of the cord with a place to store it. My previous portable speaker worked well until it started overheating – I notice the cord had become frayed from being exposed to too much movement. This Poly should not have that problem.
Speakers are all about sound and the sound of this speaker is excellent for its size. The treble is crisp, and voices are clear. The bass is just OK, so I recommend this as a music speaker of last resort.
Connectivity was extremely easy. The USB connection was recognized immediately by my PC. .The same goes for the Bluetooth pairing with my cell phone.
This speaker comes with some nice accessories like the carrying case and the USB-C to USB-A convertor. It also has an additional USB-A port for charging mobile devices when you have at least a 50% charge on the internal battery.
The Mute button is right in the middle and the large light turns red when muted.
Overall, this is an excellent addition to my portable office. I will have to use it for a while before I can confirm the battery life which is claimed to be 20 hours.
If you use Teams, there is an easy connect button. I do not use Teams, so I have not tried it.
clow18 –
I love this device! It’s compact enough to carry around the office (or travel), and the sound is exactly what you would expect from a company like Plantronics: Amazing! The options to hook up to a laptop or phone is amazing and can easily transfer your home into a little conference room. It also comes with a carrying pouch, which is a very nice touch!
To setup, you simply hold down the Bluetooth button and pair your Bluetooth enabled device by selecting Plantronics Sync from the available devices. Software updates can be downloaded from the Plantronics software on their website. The device touts 20 hours of battery life, a cable and area to store the cable built right in, a nice travel case, great microphone, and speaker performance, and it can charge your smart phone!
I have used this device on numerous conference calls for work and have been complimented on the microphone clarity more than once. This can easily be used to create a “popup” conference room if more than one person needs to attend a meeting in the same room. The sound that comes out of this compact speaker is nothing short of spectacular.
Overall, this device will elevate the game of any professional working at home, or one that travels and needs a conference room like solution wherever they go.
TechFan –
As someone who teleworks regularly, this thing has been a blessing. It really doesnt get easier than this portable speaker. My company does not allow software that has not been approved to be installed on any of our devices, so the fact that this is literally plug and play was perfect. I simply plugged it into an empty USB-A slot on the dock of my laptop, enabled bluetooth pairing and in a few minutes, I was up and running.
My office uses Microsoft Teams primarily for meetings, but we also use WebEx and Zoom as well. We also use UC-One for VOIP service and that was pretty much where my problems began with other speakers. I had connection issues and bluetooth disconnecting mid call, but the Poly Sync has not had one hiccup. Before I got this one, i would have to use my iPad to take phone calls instead of my laptop. Using the iPad required me to establish a secure connection with a token and then make sure I could stay connected to my network continuously or I would have to repeat everything. The Poly Sync simply works. I didnt have to do anything fancy other than change my settings for the microphone and speaker and everything else worked.
I think they put alot of thought into this product. It has decent weight (not too heavy and not too light), plug and play with no software downloads required for use, carrying case and the ability to be used as a portable charger for your phone if needed. The only complaint I can make is I wish the cable was a little bit longer, but I was able to make it work with my setup.
All in all, this is a quality product that just works. I would definitely recommend this.
MikeyJFla –
After a few years of working from home, I got a little tired of using a headset for my Teams meetings. I was often plagued with Bluetooth issues where my voice was delayed and / or distorted.
Using the Poly Sync 20 is a big improvement. I am happy that the device offers you the option to use it as a wired or Bluetooth device, so you have quite a bit of flexibility. I personally use mine plugged into my computer’s USB port. The sound quality for meetings is very good through the speakerphone and my co-workers have told me that my voice sounds better than before. My voice does not get distorted like it previously did.
The device has buttons to mute yourself and modify the volume. There are also dedicated Teams buttons, but they did not work from me when I use Teams in a VDI environment.
You can connect the device to your phone to act as a speakerphone and a music speaker. The speakerphone capability works well, but if you are looking for a device to play music on, I would recommend going for a dedicated music speaker. It plays music fine if you have a use case to play music while you have the device with you, but the sound quality of a Sonos or Bose speaker will be much better.
It also has a USB input that allows you to recharge a phone or device from its internal battery.
Overall I am very happy with the device and would recommend it for its primary use case. But if you are looking primarily for a music speaker, you might want to look elsewhere.
nkpstudios –
The Poly Sync 20 is a versatile full duplex speakerphone for meetings that doubles as a battery bank and personal speaker. Simple and streamlined, with capacitive touch buttons and intuitive design, you won’t really need instructions on what each thing does (but please still read). Larger than your favorite phablet and as thick as your favorite mechanical keyboard, it easily fits into my laptop bag and goes with me everywhere. The included case is nice and keeps everything together and protected between meetings. It is IP64 dust and water-resistant, so you don’t have to be so fragile with it. Take it where you need to go instead of your phone or device.
The kit includes a lanyard and USB-A to USB-C adapter, which fits in the neoprene-like canvas hybrid sleeve. The sound clarity is exceptional, but the soundstage feels tiny, in my opinion. It would be nice to hear a room-filling sound, but that is me being a sound snob. The microphone picks up voices up to 7-8ft, so the speaker is designed for small rooms under 13’x13′, so keep that in mind. It utilizes Bluetooth 5.1 for excellent stability and sound quality; it will be an instant upgrade in audio quality compared to your cell phone, laptop, or tablet.
The app I could find that works on android is the Plantronics Hub app. There is a firmware update needed, so get that done ASAP. The overall speaker volume is too low, under 50%, with the steps in sound increments not noticeable until you reach maybe 75%. The microphones are smart and switch to the closest speaker for the best sound quality. The battery is rated up to 20hrs, which is more than enough to get through a meeting-packed workday. You have extra juice to recharge a phone or Bluetooth earbuds using the USB-A port with the charging cord of your choice.
The added functionality of being a battery bank is helpful when your phone is dying, and you need a little extra juice to make it through a call. As a portable personal speaker, it is easier to keep around in my laptop bag since it can serve more than one purpose. I plug it into my laptop, and it works as a teleconference device should. Connect it to Bluetooth on the laptop, and it works – just wireless. The Rocket button is programmed in the Plantronics Hub, but the Microsoft Teams button I could not get to work, whether USB or Bluetooth. That is fine since I already have my meeting on my PC, so I don’t have to worry about one touch of Microsoft Teams. It is all about options; the business professional will see the value here. We use Zoom and GoTo Meeting at work, so it isn’t a big deal for me. This works for any platform without software. You can add software for a different experience.
This speaker is exceptional at voice reproduction and keeping things business-focused. Still, I would say this isn’t getting any awards for music playback as it sounds too small and lacks meaningful bass and low-end frequency reproduction. There must be a way to block or disable touch buttons while in a call to avoid accidental touches when moving the speaker. I don’t remember how often a button would be accidentally touched while grabbing it.
Aside from those recommendations, this is an excellent speakerphone with great voice reproduction. This is a winner in my book if you are in the business of calling or doing lots of speakerphone calls. You’ll get value because it is also a battery bank to save you in a pinch with a dead phone. You also get an instant upgrade over any tech built-in to your laptop, phone, or tablet. Add a kickstand, wireless charging capabilities, and a USB-C port for the all-time perfect device.
Winger81 –
I have long been a fan of Plantronics/Poly devices – even since the days of wearing a wired headset. The Poly Sync 20 is OUTSTANDING!
First off, it’s the perfect size for balancing great sound with portability. The sound of this speakerphone is truly way above expectations; sound on calls, Teams meetings, and even music sounds rich. People on the other end of the conversation didn’t even know I was on a speakerphone.
Pros:
– OUTSTANDING sound quality
– Extremely easy setup and pairing with both Mac and PC (also phones)
– Fully-duplexing (no echoes)
– Full integration with Teams (though you can use it as a standalone device if you don’t use Teams)
– Long battery life on each charge – Roughly 3 days of moderate use in between charges.
– Includes a very nice, high quality pouch for traveling
– Charges fairly rapidly
– USB-C connectivity
Cons:
NONE! This is a must-have device for anyone who is looking for an outstanding speaker with the bonus of having a fully-duplexing speakerphone. I even use this device to listen to music in between phone calls/Teams meetings.
Jordan –
Working remotely and having weekly meetings requires that I use headphones most of the time. It can get tiring having to wear headphones over your head for extended periods of time, or to have earbuds in your ears most of the day.
The Plantronics – Poly Sync 20 was the perfect solution for all of the meetings and to avoid having to wear headphones all day. I love how easy the Plantronics – Poly Sync 20 is to use and all of the features that it has.
One of the best features is the built-in USB cable. You can just plug it in and get straight to your meetings, phone calls, music, etc. Another great things about the Plantronics – Poly Sync 20 is that it is designed for use with Microsoft Teams, which is what we use at work on the daily. We highly rely on Teams for just about everything we do, so having the Plantronics – Poly Sync 20 has been great!
The volume is great and the audio is clear. You can also use the Plantronics – Poly Sync 20 as a speaker for your phone, so it truly is an all purpose speaker. You can also link assistant devices to the speaker, which is even better.
I really love the Plantronics – Poly Sync 20 and use it every day. I would highly recommend it to anyone.
Patrick –
One of the very first things I observed about the Plantronics Poly Sync 20 was just how aesthetically pleasing it is. Its beautiful. The sleek, contemporary design…the soft contoured lines…the colors…they all blend together to make the Poly Sync a literal piece of art. When you hold it in your hands, you know you are holding a quality piece of equipment. I’ve had more compliments on the way it looks than I have anything else. But the true artwork is on the inside.
Like most everyone else, I have several bluetooth speakers. Some are those “I needed something quick big-box-store specials, and others are on the superior end. That being said, I gathered three or four and played one certain song, and one spoken passage just to refresh my memory on how each of them sounded. Then I did the same for the Poly Sync. I know this sounds crazy, but the Poly Sync gave my higher end models a good run for their money. The sound is rich, full, and vibrant. The spoken passage sounded amazing. The one minor deficiency I noted is that the Poly Sync just doesn’t get super loud. Loud enough so that anyone in a conference room or even a classroom would be able to hear, but not loud enough to really jam to when playing music. But then, the Poly Sync was not designed to be a party speaker. But don’t get me wrong…it does get loud, just not party speaker loud. A quick side note, the Poly Sync allows users to customize controls. By default, the customizable button is set to Pause/Play for music. But you can change this to any of the available options you want by following a few quick steps. I think that is pretty cool.
Out of the box, the Poly Sync is super easy to set up. If you have done any set ups on electronics before, then this will be a breeze. As with all connected devices, there is the downloading of the app, connecting it to your phone, and completing any other tweaks to suit your taste. The Poly Sync was simple and easy, pairing is quick and straightforward, and then you’re ready to use it.
I called a buddy up just to test out how well it would work in a real-world setting, testing out the Poly Sync’s noise and echo reduction. I placed the Poly Sync in the middle of my Family Room, which is larger than most business conference rooms, and while on the phone call I repositioned myself several times to see if he was able to hear me from all angles. I also turned on the ceiling fan, and opened the patio door, and although my buddy could hear a lot of the backgrounds noises like the neighbor’s dog barking, he could still hear me just fine, and I could hear him just as well.
The Poly Sync boasts up to 20 hours battery life, but I have not pushed it to that point…yet. That makes it perfect for taking it to places that may not have available power. And speaking of power, the Poly Sync can charge your phone or other device with its built in charging option. A great move on Poly Sync’s part! It comes with an attached USB-A cable that is almost two feet long, making charging pretty convenient. This connects to your PC or laptop to use as a speaker.
I personally do not use many Microsoft products, so I can not attest to how well the Microsoft Teams capability works. But I can say, if it performs as well with the MS Teams function as it does everything else, well, I’m sure its amazing.
One other function I am jazzed about is the ability to connect with Siri. This is nothing more than pressing a button for two seconds, and there she is!
When it is all said and done, the real question is, “Does the Poly Sync do what they say it can do, and does it do it well?” Not only yes, but it far outperformed my expectations. It is superior in every way, and I see myself using this for years and years to come, both for pleasure, and also for work. Seriously, don’t wait…this is the one you have been waiting for!
I will sincerely and highly recommend the Poly Sync 20 to not just my friends and family, but to anyone looking for an amazing multi-use speaker.
softwareEngineer –
TLDR; Bluetooth 5.1, Mic pickup range 7ft. Ideal room setup is 13ftx13ft. Mic response 100Hz-6.7kHz. Output speaker response is 80Hz-20kHz. Bass reflex with dual passive radiators. Battery is 3200mAH. Weight is 12.7oz. Comes with lanyard and carrying case. Talk/play time is quoted at 20 hours with a 4 hour charge time.
The Plantronics Poly Sync 20 is a versatile Bluetooth speakerphone that can handle both your work meetings or simple phone calls, and still play your favorite music, all on the go. Because of its multi-microphone array, it’s truly a productivity tool first, a media player second.
I take conference calls for work while I’m at home and oftentimes I rely on the speakerphone of my cellphone to take these calls. The Poly Sync 20 takes my phone call clarity to a whole new level. What I find most amazing is its ability to pick up my voice from any angle, and at distances that normally would not be picked up by a mobile phone. Moreover, you can be standing or seated anywhere relative to its position and the Poly Sync 20 will pick you up just fine from any angle. I’ve already taken a couple of Zoom meetings with my wife opposite of me at the table with the Sync 20 centered between us and the folks on the other line were able to hear both of us clearly.
Music play is just as wonderful, especially coming from a speaker built for productivity. I immediately thought this little unit would lack some bass, but boy is it there and it sounds pretty dang good! It doesn’t have any fun LED lighting or dancing lights for that matter, but it’s a cool companion when you need a boost in sound quality, especially from your mobile phone.
Connectivity can be done in two ways: (1) Bluetooth or (2) USB connection. Bluetooth is straightforward as we have become accustomed to that mode of connectivity, but USB is a great addition to adding functionality to your PC. When plugged into your PC using the attached USB-A cable (also included is USB-C adapter), the PC immediately recognizes the Poly Sync 20 and provides both its sound and mic functionality. It can recognize when a call is in progress and will change its lightbar color accordingly so you are aware at all times.
Versatility doesn’t end there; with the available USB-A port, you’ll be able to not only listen to your music via Bluetooth, but you’ll also be able to charge your phone with its respective charge cable (not included). Think Lightning cables or USB-C cables that you normally use.
As I mentioned above, the Poly Sync 20 is a productivity product first, and a media speaker at a very close second. If you don’t need to take phone calls or the like, then there are other solutions out there purely for musical enjoyment. For the rest of us, the Poly Sync 20 is for the professional that wants that extra versatility. I recommend it for this reason.
David –
I wasn’t sure what to expect with the Poly Sync 20, but I was pleasantly surprised at all it could do. At it’s core, this is a conferencing speakerphone, for use in apps like Teams and Zoom. So it is geared towards people who work from home, or travel a lot and do a lot of conferencing. However, it offers some other useful features, even if you never use it for calls. First off, it also features bluetooth, so it can be used as a portable speaker. And its sound quality is actually really good for a speaker this size. Perfect for traveling. Second, and this one completely surprised me, is that it can be used as a portable battery to charge your phone or other devices. That’s a really great feature for travelers, and just adds to the convenience of this product overall. If you’re a traveler, this potentially combines 3 different devices you’d have to pack into one. And to top it off, it performs all these functions really well. I’ve already commented on the quality of the bluetooth speaker. As far as call quality on conference calls, it is really good. The speaker is really clear and sounds better than my separate speakers. And it picks up my voice really well and definitely works better than the built-in mic on my laptop, and almost as well as my professional grade podcasting mic, without taking up nearly as much space. As a portable charger, it also works extremely well. They claim it has 20 hours of battery life, but with so many mixed uses, I don’t even know how I would divy that up, but in normal use, it’ll probably last you at least a full work day. Just be sure to keep it charged every day and I think you’ll be fine. My only issue with it, is that the USB cord is permanently attached to it. It at least has a space to wind it up when not in use, which is really convenient. And also, not having to worry about misplacing the cord, or carry around an extra cord is also nice. However, if anything happens to that cord, that’s it, the device is basically useless, unless you want to open it up and replace the cable yourself. In the end, this is just a minor gripe, and not one that would keep me from giving this thing 5 stars and an enthusiastic recommendation.
Benb –
I really like the Bluetooth and wired option; I was able to switch between conferencing on my phone and laptop with ease with one hooked up wired and the other via Bluetooth. It is advertised as a battery for your phone as well, I would say don’t use it as your day battery it is more like the battery that if your phone is about to die in the middle of meeting this will save you if you happen to have a cord, this isn’t the battery to keep your phone charged up and music going all day at the pool (but the sound is nice at the pool). Speaking of the music functionality of this, it sounds nice, especially for a small speaker, but it doesn’t get incredibly loud, it isn’t going to blast out your hotel room, but hopefully you aren’t trying to do that anyway. It is more than loud enough to use with a group of people at a mobile meeting place and the mics are amazing, talking with other people they say that it is extremely clear, like using your phone directly clear. That is one of the most import things to me, this was true with MS teams connected on my phone as well which hasn’t been true with all Bluetooth devices, I try to use with MS teams on my phone. It charges and connect to a computer via USB A, there is a USB C dongle but this I found lacking as the connector was a little large and there is nowhere for it to be stored besides in the nice bag it comes with, the USB A on the other hand wraps around the bottom and snaps in place, as I use USB C way more now a days I would have much preferred a USB C end and a C to A adapter as those can be quite a bit smaller as well. This is really the main issue I had with this device. It is plug and play and overall, a great mobile option for meetings and some music.
Clshipp91 –
In a world of work from anywhere a solid speaker phone is a must for those endless zoom calls during the work day. I work from a variety of spots throughout the week and really needed something to use when I didn’t want to use headphones and using my Mac speaker and mic is terrible when there is more than one person in the room on a call.
The Poly Sync solved all of my problems with its crisp, clear audio, amazing mic array, and incredible battery life.
Using the poly sync is dead simple. Having the flexibility to either connect to my laptop via usb or Bluetooth made it so easy to turn on and get right on a call.
The sound quality really is next level. It’s crisp clear and makes collaborating with my team so much easier when it’s easy to hear every word. The mics on the device also seem to work incredibly well. I have yet to have anyone have a hard time hearing me.
Another huge point is the battery life. 20 hours of talk time has been way more than I need to get my job done during the week. It makes thinking about charging this thing so much less of a big deal.
Overall this checks every box I need to help me get my job done on the go. Not only does it provide amazing call quality it does it all in a super light and easy to carry package. I’m very happy to add this to my head bag
Techuser –
I am super impress with the Plantronics Sync 20. I have about 7-10 difference conference calls a week. I’ve been using difference headsets (Bluetooth and wired) for these conference calls. They get the job done but people on the other side usually say I sound muffled. I’ve also had conference call where others needed to listen in so I had to use the laptop speakers (not good).
The Plantronics Sync 20 is a great addition to my work from home/office/hotel/airport/ everywhere lifestyle. Here is what I like about it
Pros
– The speakers plugs in VIA USB A port (comes with USB A to C adaptor)
– While plugged in charges and control works on computer
– Can connect VIA Bluetooth or USB plugged in both work
– Acts as a portable speaker.
– Clear audio on both sides
– Bluetooth setup was simple on phone and laptop.
– Cool feature can be a portal battery pack (charge phone)
Cons
– If connected VIA Bluetooth it act as a speakers first not as a headset
– Integrated USB cable I’m not a fan. What happens if it breaks ?
Overall, I would recommend this to those who travel or are on the go.
Jturn –
I’ve migrated to the Poly Sync 20 after years of using a Jabra puck for work. My typical day consists of roughly 3-5 hours of virtual meetings and conference calls since I’ve transitioned to full time work-from-home 4 years ago, so I’ve had a good chance to evaluate the Poly Sync 20 over the past two weeks, and I can say without hesitation that it’s a big upgrade over the Jabra.
The most immediate and noticeable upgrade is in the sound quality of the Sync 20. It has a much nicer sound profile than the Jabra I’ve been using, and is even suitable for casual music listening. The Jabra, by contrast, has sound quality that’s poor enough that music sounds bad on it, but that is adequate for voice calls. It was immediately noticeable how great the Sync 20 sounded after plugging it in.
On that note, it should be mentioned that this thing is completely plug and play on both Windows and Mac. It was instantly recognized on both platforms for me, and the Teams functionality worked out of the gate. My company uses Teams as the sanctioned employee instant messaging platform, so this speakers fits in very well with my usual work flow. The Teams button is actually quite handy; it allows you to bring up your Teams instance regardless of what you have going on on your screen. Additionally, the macro function is quite nice too, offering a customizable way to quickly perform various actions. I haven’t used it much thus far, but once I find the solid use case, I’m sure I’ll use it daily.
If you’re looking for a speaker to up your tele conferencing game, the Sync 20 has to be at the top of your list, especially if you routinely use Teams. It offers great sound quality and great functionality and is likely an upgrade to any WFH’er’s current setup.
blahnika –
For the last two+ years many of my meetings continue to be online, or a mix of in person and online. I’ve used a set of Bluetooth headphones for these, but here and there they seem to have issues, or I forget to charge them. The headphones are also made more for a mobile phone, so you need to fiddle around windows to get them to work and still need to find the windows shortcuts or app button to mute/unmute.
With the Poly Sync, I plugged it into the PC, and it started to work right away, and Teams noticed it right away. I did get the Poly Lens app, which still needs some work, but it does let you have some basic setup there. Doing calls, the mic works great, and everyone can hear me without an issue. The speaker is also great, and I can hear everyone without issue. I also like the mute button and the volume up and down right there, without needing to go find it somewhere. I also leave it plugged in all day, which unlike my wireless headphones that had to be turned on, means I can quickly pick up when someone starts a call.
Additionally, if you have a team with you, everyone can hear and everyone can speak. This could also be a downside if you don’t have a private space for calls. The other thing that doesn’t affect me, is this is specifically for Microsoft Teams, so if you’re on other conference call software it works, but the team button (which brings up teams) wouldn’t show your call software.
I have so far only used this on the windows PC. You can connect to Bluetooth with it and use it as part of your phone, but since I do calls on my PC that’s where I keep it. It also acts as a power bank which is a great addition if you travel and don’t want a second piece to add backup power. As of the time of this review the mobile version of the app wasn’t ready but to me I primary plan to use this on my computer.
I do highly recommend this for anyone on teams calls constantly with a private space or office. Makes the call much better than just a computer, and easier then constantly connecting headphones.
user588980 –
It was advertised as operating via blue tooth, but the model I was sold was not blue tooth enabled.
AnthonyM –
Good audio quality and features. Wired connection is a plus.
SalmanK –
In between the meetings it creates loud static sound and it doesn’t go away even if you mute. Unable to hear meeting participant voice and they can’t hear you either.
BevodB –
Love this little flash drive. Very low profile that doesn’t get it the way. You don’t even notice it’s there. I use it to free up memory on my MacBook Pro. Very simple to use, just plug and play.
user842852 –
The speaker is I’m sure great. I was equally or more concerned about the microphone. I found that to be less than expected.
BPChi –
I wanted to like this. Thought it would be a great addition to my work from home setup. Initial setup and configuration was a breeze but this speaker is not optimized for voice; too much emphasis on lower frequencies, even with adjusting the sound mode using the app. In addition, people on the other end of my meetings reported a distinct echo when using this over my headset or even just the PC speakers & mic. Oh well, I’ll just have to try something else.
Maximus –
Great audio, great mics, perfect for SOHO zoom meetings and team meetings. Can easily walk around the room and still be heard. So much nicer than a headset if you don’t need the privacy.
PleasantlyPleased –
This Speakerphone works great for my work area set up and the small work space.
Surendar –
I really like this one. It’s not as loud as jbl or bose but it’s good enough for conference calls, And the battery life of this thing easily lasts me for more than a week of my use.
user223306 –
This is the best speaker I’ve found for working with Teams. The sound is clear and crisp for movies and all that I play on my computer. So it’s an excellent speaker with the the teams interaction, but since I’ve started using these I never have the usual drops and problems when using a speaker for teams. HIGHLY Recommend.